Client Feedback What type of case did we provide legal representation for you? * Asylum Appeal Domestic Violence Other Name of Caseworker/Solicitor * Zeenat Karim Danielle Staple Yansi Salot Sim Bains Service Quality * You were satisfied with the service you received Strongly Disagree Disagree Neutral Agree Strongly Agree It was easy to make initial contact with our firm Strongly Disagree Disagree Neutral Agree Strongly Agree The caseworker/Solicitor was very approachable and helpful Strongly Disagree Disagree Neutral Agree Strongly Agree The information and advice you received easy to understand Strongly Disagree Disagree Neutral Agree Strongly Agree The caseworker/Solicitor regularly kept you updated on the progress of your case Strongly Disagree Disagree Neutral Agree Strongly Agree We respond to your calls, emails, or letters within a reasonable time Strongly Disagree Disagree Neutral Agree Strongly Agree You feel listened to and that your concerns were understood Strongly Disagree Disagree Neutral Agree Strongly Agree You were satisfied the quality of the legal advice you received Strongly Disagree Disagree Neutral Agree Strongly Agree You were satisfied with the outcome of your case Strongly Disagree Disagree Neutral Agree Strongly Agree Was the result of your case better, worse or the same as we had advised you? * Better Same Worse Did your caseworker/solicitor explain legal terms in a way that was easy to understand? * Yes No Sometimes Were you given clear advice about what actions you needed to take, if any, during your case? * Yes No Unsure Did you feel that your discussions with us were kept confidential and private? * Yes No Would you recommend our legal services to someone else who needed help with an asylum or immigration matter? * Yes No Did you feel comfortable asking questions throughout the process? * Yes No Did we treat you with respect and sensitivity at all times? * Yes No Please use the space below for any further comments or suggestions you have, including anything specific you liked or found unhelpful. Thank you!
